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PBS – Promoting debate on key BPO issues
Articles and white papers:
From Hidden Dragon to Crouching Tiger?
We have seen the Indian BPO industry grow, mature and consolidate...
BPO - The Underwater Earthquake
There is much euphoria...
BPO is a Four Letter Word
Perception of risk is the main hurdle to BPO adoption...
India or Indian?
Long distance international travel, with better aircraft...
From Order Takers to Heart Surgeons
As I look back at my last few years in the Indian BPO industry...
The Need for Purple Cows
The rapid growth of the BPO industry....
The Knowledge Worker Revolution
For a sunrise industry that is supposed to change millions of lives in India...
Reshaping the Competitive Landscape
For at least 15 years, commentators have recognised that business process outsourcing (BPO) can.....
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